Privacy Policy
Elite Immigration Advisory (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.
Information We Collect
We may collect personal information that is necessary for us to provide our services to you. This information may be collected directly from you, or in some cases, from third parties (with your consent). The types of personal information we may collect include, but are not limited to:
Personal Identification Information: Name, date of birth, gender, passport details, and visa or immigration status.
Contact Information: Email address, phone number, and physical address.
Financial Information: Payment details, including bank account and credit card information.
Employment and Education Information: Employment history, educational qualifications, and professional licenses or registrations.
Other Information: Any other personal information required to provide our immigration services, such as family details, health information, and any information required by the Department of Home Affairs.
We also collect certain information automatically when you visit our website, including your IP address, browser type, and browsing behavior, through the use of cookies and similar technologies.
How We Use Your Information
We collect and use your personal information for the following purposes:
Service Provision: To provide you with immigration advice, manage your visa applications, and fulfill our contractual obligations to you.
Communication: To communicate with you regarding your inquiries, applications, or any other services you have requested.
Legal Compliance: To comply with our legal obligations, including those under the Privacy Act and relevant immigration laws.
Payment Processing: To process payments for our services.
Marketing: To send you newsletters, updates, and promotional materials (where you have opted in). You can opt-out at any time by contacting us.
Website Analytics: To analyze website usage and improve our services, user experience, and website functionality.
Disclosure of Your Information
We may disclose your personal information in the following circumstances:
To Government Authorities: Such as the Department of Home Affairs, the Australian Border Force, or other relevant authorities, as required to process your visa or comply with legal requirements.
To Third-Party Service Providers: Who assist us in delivering our services, such as IT service providers, payment processors, and legal advisors. We ensure that these third parties are bound by confidentiality obligations and handle your information in accordance with the APPs.
To Comply with Legal Obligations: Where required by law, regulation, court order, or other legal processes.
With Your Consent: We may disclose your personal information to other parties with your express consent or at your direction.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
Data Encryption: Sensitive information is encrypted during transmission.
Secure Storage: Personal information is stored in secure databases with access restricted to authorized personnel only.
Regular Audits: We conduct regular security audits to ensure the ongoing protection of your personal information.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Under the Privacy Act, you have certain rights in relation to your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate, incomplete, or out-of-date information.
Opt-Out: You have the right to opt-out of receiving marketing communications from us.
Complaints: If you believe that we have breached your privacy rights, you may lodge a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of these rights, or if you have any questions about how we handle your personal information, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect information about your browsing activities. This information is used to improve our website and enhance your user experience. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. Any changes will be posted on our website with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:
Elite Immigration Advisory
Level 1, 132 Smith Street, Collingwood
Melbourne, Victoria, Australia, 3066
+61 (3) 7073 2844 (outside of Australia)
1300 709 364 (9:00 AM - 5:00 PM, Monday to Friday)
contact@elite-visa.com.au
You can also contact the Office of the Australian Information Commissioner (OAIC) for further information or to lodge a complaint. Visit www.oaic.gov.au for more details.